If you notice a paddle com charge or paddle net charge, don’t be concerned.

Their only support options are email and a live chat bot on which is a handy resource for tracing payments.

Unfortunately this is something they don’t provide at the moment. Looking for a Paddle phone number so you can get in touch for help? Then you can ask them to cancel, and maybe even refund you. To do that you will need to look at the reference on your bank statement, for example PADDLE.NET* RSME CC would be Resume.io.Īfter that you will need to get in touch with the company and identify yourself so they can find your charge in their system. Since Paddle process payments for thousands of software companies, your first port of call is identifying the company behind the transaction. If you notice a Paddle charge on your bank statement that you don’t recognise, it’s only natural that you will want to cancel the Paddle subscription and stop all future payments to the company. Paddle also act as a Merchant of Record (MOR) for their vendors. Paddle don’t just process credit and debit card payments. So if you’re using any cloud-based apps or software, such as our own lead generation software, then your payment is probably for that. Paddle is a subscription billing software and payment processor for B2B SaaS.

Don’t request a chargeback as this can hurt vendors.

Think about things you’ve signed up for recently and query support.

Check payment details if it’s a PayPal charge.

Search your email inbox for the transaction reference.

Look for clues in the name after PADDLE.NET*.

Paddle process payments for SaaS and software products and apps.We’ll try to find the company for you to get in touch. If you don’t recognise yours, post it in the comments below for help. That’s just a few of the more popular ones, but there are thousands of others. Here are some common transaction references for Paddle payments:

Noticed a charge on your bank statement recently?ĭon’t worry, these charges are usually legitimate payments that have been done yourself, but sometimes it’s hard to identify the vendor at a later date.

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